Support Tickets
Support Tickets
All support requests from your customers in one list. This tour shows how to open tickets, filter them and find the ones that need an answer.
Settings and new ticket
Settings opens Support Settings for custom fields, statuses and canned responses. New Ticket opens one on behalf of a customer: pick the customer, priority, subject, department and first message, plus any custom fields. Subject and message are required.
Status filter
Show all tickets or only those that are Open, Pending, Answered or Closed.
Table view and page size
View changes the row density of the table (remembered in this browser). Per page sets how many tickets load at once.
Ticket list
Each row shows the subject, customer, status, priority, number of replies and last reply date. Click a row to open the conversation. A Software badge marks software requests from your customers; a ControlCMS badge means the request was forwarded to the ControlCMS engineering team.