An AI call center for outbound and inbound calls
Run reminders, surveys and lead follow-up with AI voice agents, answer inbound calls around the clock and hand over to your team when a person is needed.
Everything for your phone operation
Campaigns, surveys, inbound calls, a desk for your team, compliance and reports in one panel.
AI outbound campaigns
Upload a contact list, choose a template and let AI agents call at the times you set, with retries and live progress.
- Upload a list, pick a template, set a schedule
- Retries and calling windows
- Live progress while calls run
CSAT and NPS surveys by phone
Ask short satisfaction questions, record every answer and open a follow-up task when a score is low.
- CSAT and NPS question types
- Questions that depend on earlier answers
- A follow-up task for low scores
AI receptionist for inbound calls
Answer calls around the clock, take messages, arrange callbacks and pass callers to your team during business hours.
- AI answers calls around the clock
- Callback requests for your team
- Messages taken outside business hours
Browser softphone for your team
Let your team take calls in the browser, with the caller's details and an AI summary on screen.
- A softphone in the browser
- Warm transfer with a summary card
- A view for supervisors
Consent, do-not-call and calling hours built in
Every call is checked against consent, do-not-call lists, calling hours and country rules, and people are told they are speaking with an AI.
- Consent and do-not-call checks
- Calling hours and country rules
- A dry run before you launch
Live dashboard, call log and KPIs
Follow connect rates, outcomes and minutes used, and open any call with its transcript.
- A dashboard of key figures
- Call log with transcripts
- Outcomes saved on each contact
Everything a call center needs
AI agents, phone numbers, compliance and reporting in one place.
AI outbound campaigns
Upload a contact list, choose a template and let AI agents call at the times you set, with retries and live progress.
Ready-made call templates
Start from tested scripts for reminders, confirmations, surveys and lead follow-up, then adjust them to your business.
CSAT and NPS surveys by phone
Ask short satisfaction questions, record every answer and open a follow-up task when a score is low.
AI receptionist for inbound calls
Answer calls around the clock, take messages, arrange callbacks and pass callers to your team during business hours.
AI agent studio: voices, languages, knowledge base
Choose the voice and language, write the instructions, add your knowledge base and test the agent before it makes a call.
Consent, do-not-call and calling hours built in
Every call is checked against consent, do-not-call lists, calling hours and country rules, and people are told they are speaking with an AI.
Call new leads within a minute
Connect your forms and systems so a new lead gets a call as soon as it arrives.
Local numbers, number porting and your own carrier
Rent local numbers, move the numbers you already have or connect your own phone carrier.
Browser softphone for your team
Let your team take calls in the browser, with the caller's details and an AI summary on screen.
Skills-based routing and call flows
Send each call to the right team with routing rules and visual call flows.
One inbox: calls, SMS, WhatsApp, chat, email
See every conversation with a customer in one place, whichever channel it started on.
Follow-up sequences after each call
Send a text or an email, or schedule another call, based on how a call ended.
Live dashboard, call log and KPIs
Follow connect rates, outcomes and minutes used, and open any call with its transcript.
Quality scorecards and automatic QA
Score calls with your own scorecards and let AI review a sample of your calls every day.
Conversation insights and real-time assist
Spot topics and trends across calls and give your team suggestions while they talk.
Wallboards and alerts
Show live queues and results on a big screen and get alerts when service slips.
Forecasting and scheduling
Plan call volumes ahead and schedule your team around them.
CRM, calendar, Zapier, Google Sheets and lead forms
Connect the tools you already use so contacts, appointments and results stay in sync.
Call from inside your CRM
Start and log calls without leaving your CRM.
Two-factor sign-in, audit log, data masking
Protect access with two-factor sign-in, keep a record of every change and mask sensitive data.
Single sign-on and user provisioning
Let your team sign in with your company identity provider and create or remove users automatically.
37 panel languages, 29 voice languages
Use the panel in your language and let AI agents speak to your customers in theirs.
Your brand's own voice
Give your AI agent a custom voice, created only with the documented consent of the speaker.
Multi-brand workspace for agencies
Run campaigns for several brands from one account, each with its own settings and numbers.
EU data residency and zero retention
Keep call data in the EU and choose how long recordings and transcripts are kept, down to none.
Start in three steps
Connect a number and verify your business
Add a phone number and confirm who your business is so that calls can go out.
Pick a template and set up the agent
Choose a ready-made call template, adjust the script and test the agent.
Launch and follow the results
Start the campaign and watch the results arrive in your panel as the calls finish.
Everything included
Every feature of the platform, grouped by area. Plans differ in which of them they include.
Calling & campaigns8
AI outbound campaigns
AI voice agents call your contact lists to qualify leads, confirm appointments or follow up, and record every result.
Ready-made call templates
Start campaigns from ready-made call templates, such as appointment reminders, satisfaction surveys, lead qualification and payment reminders.
CSAT & NPS surveys
Run satisfaction and NPS surveys by phone after calls and see the results in your reports.
AI inbound receptionist
An AI receptionist answers your incoming calls, handles common questions and passes callers to your team when needed.
Lead forms
Leads from Meta Lead Ads and Google lead forms go straight into your call campaigns.
Speed-to-lead
New leads from your forms or API are called within moments, while their interest is still fresh.
A/B testing
Test different versions of a campaign script against each other and keep the one that performs best.
Number type lookup
Check whether a number is a mobile or a landline before it is called.
Coming soon
Agent desk & routing8
Browser agent desk
Your team handles calls right in the browser, with no desk phone or extra software to install.
Coming soonSkills-based routing
Route calls by agent skill and priority, with overflow and callback options when queues are full.
Coming soonCall flows (IVR)
Design call menus visually, so callers reach the right team by pressing a key.
Agent scripts
Show agents a call script and the caller's details on screen as soon as a call starts.
Coming soonWallboards
Show live queue and agent figures on a wall screen, with alerts when your thresholds are crossed.
Coming soonOmnichannel inbox
Handle SMS, WhatsApp, web chat and email conversations in one inbox, next to your calls.
Coming soonSupervisor listen / whisper / barge
Supervisors listen in on live calls, whisper to the agent or join the call when help is needed.
Coming soonPredictive dialer with abandon governor
Dial several numbers per agent at once and connect the answered calls, while keeping dropped calls within legal limits.
Coming soon
Quality & insights8
Basic QA
Score calls with your own scorecards, so agent quality is reviewed the same way every time.
Advanced QA
Run calibration sessions, agent certifications and coaching on top of your call scorecards.
Automatic QA (100%)
Every call is reviewed and scored automatically, so quality checks cover all calls instead of a small sample.
Coming soonConversation analytics
AI analyses your calls to show what customers talk about, how satisfied they are and where to improve.
Coming soonReal-time agent assist
Give your human agents real-time suggestions and live caption translation while they are on a call.
Coming soonPerformance management
Set goals for agents, with personal dashboards, badges and leaderboards to follow their progress.
Coming soonWorkforce management
Forecast call volume and plan agent shifts and schedules to match it.
KPI-based routing
Calls go to the agents with the best results for that type of call, based on their performance.
Coming soon
Integrations8
REST API
Connect your own systems to your call center through a REST API.
Webhooks
Send call results and events to your own systems the moment they happen.
Zapier
Connect your call center to other apps through Zapier, without writing code.
Coming soonGoogle Sheets
Keep contact lists and call results in sync with your Google Sheets, without manual exports.
Calendar connectors
Book meetings straight into your team's Google or Microsoft calendar while a call is in progress.
Do-not-call registry checks
Check numbers against national do-not-call registries before calling, so your campaigns stay within the rules.
Coming soonCRM connectors
Sync customers and activity with HubSpot, Pipedrive, Salesforce or Zoho once you connect your CRM account.
Calling inside your CRM
Click to call and log calls automatically inside HubSpot, Salesforce, Zoho or Pipedrive.
Security & compliance9
Consent & do-not-call built in
Consent checks and do-not-call lists are built into every campaign, so people who opted out are not called.
Campaign simulation
Dry-run a campaign to see who would be called and who would be blocked, without placing a single call.
PII redaction
Sensitive personal details are masked automatically in call transcripts and records.
Activity logs (audit log)
See who changed what and when across your account, so every important action can be traced.
Two-factor authentication (2FA)
Protect accounts with a second sign-in step using an authenticator app.
Single sign-on
Your team signs in through your company's identity provider using SAML or OpenID Connect.
PCI payment flows
Customers pay by card with their phone keypad during a call, processed securely by your payment provider.
Coming soonSCIM provisioning
Users are created and removed automatically from your company's identity provider.
SIEM export
Stream security events to your security monitoring system, with a tamper-evident record.
Brand, data & continuity9
Your own domain
Use your own domain name, so customers see your brand in the address bar.
Agency mode
Manage several brands or client businesses from one account, with each brand's campaigns and settings kept apart.
Priority support
Your support requests go to the front of the queue for faster answers.
EU data residency
Your call data is stored and processed inside the European Union.
Coming soonZero retention
Turn on zero-retention mode, so no recordings or transcripts of your calls are stored.
Coming soonDedicated capacity
Up to 20 call slots reserved for your business: other customers never use them, and your calls skip the shared queue.
Carrier failover
If the main phone carrier has an outage, your calls switch to a backup carrier automatically.
Coming soonWorkspace failover
If the voice service has an outage, your workspace switches to a backup automatically.
Coming soonHIPAA workspace
A separate workspace for health data, covered by a business associate agreement.
Coming soon
Available through our partners
We offer this solution through our authorized resellers rather than as a direct purchase. Get in touch and we will connect you — or partner with us to offer it yourself.
Frequently asked questions
Everything you need to know about the AI call center
An AI call center lets AI voice agents handle phone calls for your business: outbound calls such as reminders, confirmations, surveys and lead follow-up, and inbound calls such as questions and callback requests. It suits any business that makes or receives many calls and wants its team to focus on the conversations that need a person.
Rules differ by country, and the software helps you follow them. Before each call it checks consent, do-not-call lists, calling hours and country rules, and the agent tells people they are speaking with an AI. You remain responsible for having a lawful reason to call, so ask your legal adviser about the rules that apply to you.
The agent speaks 29 languages and the panel is available in 37. You choose the languages of each agent, and callers are greeted in the language you set.
Yes, where your plan and country allow it. You can rent numbers, move the numbers you already have or connect your own phone carrier. Some countries ask for documents first.
Calls use call minutes, counted by the second with a short minimum per call. Calls that fail or are not answered are not charged. Some destinations use more minutes than others, and your provider can tell you the details.
Call minutes are sold separately as packs or monthly minute plans. When the balance runs out, outbound calls pause until you add more minutes, and you are warned before that happens.
Plans can start with a trial. During a trial you can test your agent by calling your own verified numbers. Calling customers needs a paid plan and call minutes.
Yes. Your team can take over a call from the browser and see a summary of the conversation so far.
It connects to popular CRMs, calendars, Zapier, Google Sheets and lead forms, and offers an API and webhooks for your own systems. Which connections are available depends on your plan.
Phone carriers and regulators expect outbound callers to be real, identified businesses. Verifying your business protects your numbers and the people you call, and it opens outbound calling.
Data is stored in secured data centers, access is protected with two-factor sign-in and every change is recorded in an audit log. You decide how long recordings and transcripts are kept.
Yes, where voice cloning is available. A custom voice can only be created with the documented consent of the person whose voice it is.
Yes. You can move to a bigger plan at any time. A move to a smaller plan applies at the end of the current period, and your data is kept.
The provider you bought the service from. They handle your subscription, invoices and support requests.