Custom Statuses

1. Custom Statuses

   Define your own ticket statuses in addition to the built-in ones (open, pending, answered, closed). This tour shows how to add and manage them.

2. New status

   Opens the status form: label, colour, order and whether tickets in this status count as open.

3. Status list

   Each status is shown as a coloured badge, with a check mark when it counts as open.

4. Edit or delete

   The pencil edits the status; the trash icon deletes it after confirmation. Tickets already in that status keep their value.