Custom Fields

1. Custom Fields

   Extra fields your customers fill in when they open a support ticket, such as Server IP or Domain. This tour shows how to add and manage them.

2. New field

   Opens the field form: label, type (Text, Paragraph, Dropdown or Checkbox), dropdown options one per line, order, and switches for Required and Active.

3. Field list

   Every custom field with its type and whether it is required. Inactive fields show a Passive badge and are not asked on new tickets.

4. Edit or delete

   The pencil edits the field; the trash icon deletes it after confirmation. Values already saved on tickets are kept.