Notification Templates
Notification Templates
Customize the e-mail and SMS texts sent to your customers for each event, such as new invoices or service activation. Empty templates use the system default. This tour shows how templates are organised.
Create new template
Pick a service group (or General for all groups), an event and a channel, then write the subject and text. Saving creates a template specific to that group.
Template language
Templates are stored per language. Switch the language here to view and edit the texts customers receive in that language.
Test send
Enter your e-mail address and send every template with sample data and your brand design. Test subjects start with [TEST], so you can check them safely.
General and group sections
The General section applies to all groups; each service group below can override it with its own texts. Click a section title to collapse or expand it.
A template
Each event has an e-mail and, where available, an SMS row. The dot shows whether it is sent and the badge whether it uses the system default, your customized text or the general template. Edit opens the editor with fields and a live preview; the arrow reverts to default.