Knowledge Base

1. Knowledge Base

   Publish help articles for your customers and organise them into categories. This tour covers categories, articles and publishing.

2. View public page

   Opens your public knowledge base in a new tab so you can see what customers see. Only published articles appear there.

3. Categories

   Categories group your articles on the public page. Each row shows the name, URL slug, number of articles and position. Deleting a category keeps its articles but makes them uncategorised.

4. New category

   Enter a name, an optional description and a position that sets the display order. Leave the slug blank to generate the public URL automatically.

5. Articles

   Every article with its category, view count and status. Published articles are visible to customers; Draft ones are only visible here.

6. Search articles

   Filters the list instantly by words in the title or content.

7. New article

   Write the title and content, choose a category (or leave it uncategorised) and a position. Leave the slug blank to generate it automatically, and switch off Published to keep the article as a draft.

8. Edit or delete

   The row menu edits an article or deletes it. Deleting an article is permanent and cannot be undone.