Identity Verification

1. Identity Verification

   Review your customers' identity verifications here and approve or reject documents they uploaded. This tour covers the requirement setting and the verification queue.

2. Require verification

   When on, customers cannot create a new order or service until their identity is verified. The switch saves immediately.

3. Page size and view

   Choose how many records are shown per page and change the row density with View.

4. Verification queue

   Each record shows the date, customer, method (MERNIS national ID check, uploaded document or manual admin approval), country, status and who decided. Click the customer's name to open their Identity tab.

5. Uploaded documents

   For pending manual verifications, View document opens the uploaded ID in a new tab, with a separate link for the back side when one was uploaded. Documents open only inside the admin panel, never publicly.

6. Approve or reject

   Approve a pending record with the tick, or reject it with the cross. When rejecting you can add an optional note, which is included in the e-mail sent to the customer.