Canned Responses

1. Canned Responses

   Canned responses are predefined reply templates your staff can insert with one click when answering support tickets. This tour shows how to create and manage them.

2. New response

   Enter a title and the response text, and optionally a group such as Billing or Technical (existing groups are suggested as you type). Order sets its position in the list, and only Active responses can be inserted into ticket replies.

3. Row density

   View changes how compact the table rows are. The choice is remembered in this browser only.

4. Response list

   Each row shows the title with a preview of the text, its group and whether it is Active or Passive.

5. Edit or delete

   The pencil opens the response for editing; the bin deletes it permanently after confirmation. Switch it to Passive instead if you may need it again.