Cancellation Requests

1. Cancellation Requests

   Customers request subscription cancellations from their panel, and you review them here. This tour shows how to filter the requests and approve or reject them.

2. Filter by status

   Switch between Pending, Approved and Rejected requests; the counters show how many are in each. Pending is the list that needs your decision.

3. Page size and view

   Choose how many requests are shown per page and change the row density with View.

4. Requests

   Each row shows the customer, whether they want to cancel Immediately or at the End of term, their reason and the request date. Click Type, Reason or Requested to sort.

5. Approve or reject

   For a pending request, Approve or Reject opens a confirmation with an optional note. Approving an Immediately request cancels the subscription now; an End of term request cancels it at the period end. Resolved requests show their final status here.