One guest's profile and history

1. Recalculate and adjust points

   Recalculate totals rebuilds the order count, total spent and last order date from this guest's non-cancelled orders. Adjust points adds points, or deducts them with a negative number; a reason is required and the change is logged in the points history.

2. Guest at a glance

   How many orders this guest has placed, how much they have spent in total, their current points balance and the date of their last order.

3. Profile and preferences

   Edit the name, phone, birthday, email and internal notes. Agreed to marketing messages controls whether campaigns can reach this guest; Blocked keeps a problem guest out of every campaign. Press Save to apply; the phone number is required.

4. Points history

   Every points movement: earned, redeemed, adjusted or expired, with the balance after it, the date and the reason. The balance is never overwritten directly, so you can always trace where points went.

5. Order history

   All orders this guest has placed, with code, status, total and date. Click an order to open its full detail.

6. One guest's profile and history

   Here you see a single customer — their contact details, how much they have spent, their loyalty points, and every order they have placed with you. You can edit their profile, block a problem guest, or adjust their points balance. Point changes are recorded as a tracked movement with a reason, never a silent overwrite, so you can always answer "where did my points go".