Marketing automations

1. Marketing automations

   Emails sent automatically when something happens: an abandoned cart, a sign-up, a purchase or an unpaid order. All automations start switched off. This tour walks through setting one up.

2. Your automations

   One card per trigger: abandoned cart recovery, welcome email, post-purchase follow-up and abandoned order recovery. Each card is configured and saved on its own.

3. Enable or disable

   Ticking or unticking this box saves immediately, together with the card's current fields. No email is sent while an automation is disabled.

4. Subject and delay

   The email subject and how many minutes after the trigger it is sent.

5. Email body

   The message in HTML. The placeholders listed under the page title fill in the customer name, store name, link and order number when the email is sent.

6. Save changes

   The save button stores this card's subject, delay and body. Other cards are not affected.

7. Abandoned order recovery

   Reminds customers whose online payment never completed. Choose the channels and the reminder days after the order; the marketing record is deleted after the days you set. Its text is edited in Email templates, and SMS is only recorded as skipped until SMS is configured.