Support request

1. Support request

   One customer request with its topic, the customer and a link to the related order. This tour walks through the conversation, reply box and status actions.

2. Status

   Open, Answered, Resolved or Closed. Sending a reply sets the request to Answered.

3. Conversation

   The full message history: customer messages on the left, replies from your team on the right, each with its time.

4. Reply

   Write at least 2 characters and click Send reply; the customer is notified. The reply box is hidden while the request is closed.

5. Resolve, close or reopen

   Mark resolved when the problem is fixed, or Close request to end it. A closed request can be reopened here.