Customer support
Customer support
Problems your customers reported on their orders, such as a wrong file, a download problem or billing. This tour walks through the tabs, filters and request list.
Status tabs
Needs attention shows open and answered requests; the other tabs show Answered, Resolved, Closed or All requests. Badges show the counts for Needs attention, Answered and All.
Search and topic
Search by subject or order number (press Enter) and filter by topic.
Request list
Requests waiting for your reply are listed first, then the most recently updated. Each card shows the topic, the related order (or General request) and the number of messages.
Open a request
Awaiting your reply means the customer wrote last. The pill on the right shows the status; click the card to read the conversation and reply.