Withdrawal statements

1. Withdrawal statements

   Statements customers sent through your public withdrawal form. This is your proof record: entries cannot be edited or deleted, and times are shown in the time zone noted here. This tour walks through the page.

2. Filter by status

   Show all statements, or only those to handle, without a matching contract, repeats, or already handled.

3. Statements

   Each row shows when it was received, the consumer, the contract, whether EU/EEA rules apply, the 14-day period, whether a receipt was sent and the status.

4. Record the outcome

   For a statement to handle, click Record outcome: choose Accepted or Right does not apply, and write what you did or why the right does not apply.