Surveys

1. Surveys

   How customers rated their handover, and how the messages after a handover are set up.

2. Choose the period

   Pick a first and last day to see the figures for that period.

3. The scores

   Average satisfaction, your recommendation score (NPS), surveys sent and review requests sent.

4. Filter answers

   Show only promoters, passives or detractors.

5. Answers

   Each answer with the customer, car, scores and comment.

6. Customer journey

   Switch each automatic message on or off and set when it goes out: thank you, survey, review request, inspection, service, warranty ending and yearly value update. Consent and quiet hours apply to each one.