Return

1. Return

   One returned car, step by step. The sections you see depend on how far the case has got.

2. Reason

   Why the customer is returning the car.

3. Inspection

   Record the car's condition and odometer when it comes back.

4. Decide

   Accept or refuse the return with a note. The customer gets the decision in the language you write it in.

5. Refund

   Record a refund with its reason. It waits for the set time before it can be paid. Only an owner, manager or finance user can record a refund.

6. Timeline

   Every step of this return in order.

7. Country rule

   The rule that applied when the case opened, and whether the return is within its window. Not legal advice.