Inbox
Inbox
One list of everyone waiting on you, from every channel. Each row opens the screen where you answer it.
Enquiries without a reply
From your website, portals, the chat assistant and the voice agent. The badge shows how much time is left before the reply target passes.
Open chats
Website, WhatsApp and Telegram conversations waiting for a person. They open in the live chat inbox.
Callback requests
Callers who asked the voice agent for a call back. Their messages are kept on the voice agent page.