Complaint

1. Complaint

   One complaint from start to finish. The badges show its status, priority and whether it is overdue.

2. The complaint

   What the customer told you.

3. Answer the customer

   Write your answer in the customer's language. Sending it resolves the complaint, and the customer gets a link to read it.

4. Timeline

   Everything that happened on this complaint. Notes you add here are internal: the customer never sees them.

5. Manage

   Change the status, priority or owner.

6. Details

   Contact details, channel, category, when it was opened and is due, and the customer's language.