Warranty claims

1. Warranty claims

   Claims from the customer portal, the service desk and the phone.

2. Reply time

   How many hours a new claim may wait for its first reaction. Zero turns the clock off.

3. Open a claim

   Choose the warranty and the component, describe what is wrong, and add the odometer and photos.

4. Search and filter

   Filter by status or component, or show only overdue claims.

5. Claim list

   Each claim with its customer, car, reply deadline and status. Open one to decide on it.