Voice agent

1. Voice agent

   An AI receptionist that talks to your customers by voice, on your website and, if you connect one, on your own phone number. It uses the knowledge and brand voice of your AI Assistant. This tour walks through the page.

2. Status, Save and Publish

   The badge shows the agent's status. Save stores your changes; Publish puts the saved settings live and re-syncs the agent with the voice provider. With automatic publishing on, saved changes go live about a minute later without pressing Publish.

3. At a glance

   Minutes left, the agent's status, recent conversations and callback requests waiting for your team. Click a card to open its tab.

4. Test call and recent conversations

   Talk to your published agent with your microphone (test calls use voice minutes) and see the latest conversations.

5. Tabs

   The settings are grouped into tabs. After saving, a red dot marks a tab with a field to fix.

6. Agent

   What the agent says and how it sounds: the greeting after the fixed AI notice, extra instructions, the main and other languages, voice and answer quality, whether the chat bubble and voice calls show on your website, the maximum call length, a daily minute limit and call recording.

7. Capabilities

   What the agent may read and do in your system during a call, for example your catalog, opening hours or availability, and actions such as taking phone orders. It reads your data live, nothing is copied. Here you also sync with the voice provider and turn automatic publishing on or off.

8. Channels

   Let the agent answer calls to your own phone number: connect a Twilio number with your API keys, or let your phone system or VoIP provider forward calls over SIP. Phone calls use the same voice minutes as your website.

9. Calls

   Callback requests from callers, which you mark as handled once your team has called back, and the recent conversations.

10. Reports

    All conversations of a period, filtered by channel and outcome or searched by caller number, with recordings when call recording is on. Export them as CSV.

11. Minutes

    Your voice minute balance, the minutes used this month and the next to expire. Buy a one-time pack or a monthly plan; website and phone calls use the same minutes.