Retention

1. Retention

   Whether customers come back and book again. A visit is an appointment marked as completed. This tour walks through the page.

2. Period

   Go back to the main reports, or choose the period the figures cover.

3. Key figures

   Visits, the rebooking rate, the average time between visits and the number of lapsed customers.

4. Monthly cohorts

   Customers grouped by the month of their first visit, and the share who visited again in each later month.

5. Came back within

   The share of visits followed by another appointment within each time span.

6. New and returning customers

   For each month, how many customers were new and how many came back.

7. Rebooking by staff member

   The rebooking rate of each staff member, with their rebooked and total visits.