Live chat
Live chat
Conversations from the chat on your website, and from WhatsApp or Telegram if you connect them. The AI assistant answers first; when a visitor asks for a person, the chat lands here. Switch between the lists (All open, Unassigned, Mine, My teams, With AI, Snoozed, Resolved) and search by name, e-mail, phone, #id or tag. This tour walks through the inbox.
Your status
Set yourself Online, Away or Offline. When chats are assigned automatically, only agents who are online receive new ones.
Inbox, calls, reports and settings
Switch between the inbox, Calls & meetings (when meetings are turned on), Reports (response times, chats the AI solved alone, ratings) and Settings: chat hours, who gets new chats, teams, saved replies, WhatsApp and Telegram, live translation and the AI helper.
Conversation
The open chat. Reply to the visitor, or add an internal note that only your team sees. Type / to insert a saved reply. Suggest reply and translation use AI credits. From the conversation menu you can assign, snooze, resolve or return the chat to the AI, and invite the visitor to a call.
Details
The visitor's contact details, tags, previous conversations and the timeline of the open chat, plus the AI hand-off summary. On smaller screens this panel opens from the conversation header.