No-show and late cancellation fees

1. No-show and late cancellation fees

   Your cancellation policy, and fees for customers who agreed to it when booking. Nothing is charged without your action. This tour walks through the page.

2. Cancellation policy

   Switch it on to ask customers to accept the policy when they book online, and write the policy text they read. A change applies to new bookings only.

3. Fee amounts

   Set the no-show fee and the late cancellation fee as no fee, a fixed amount or a percentage, and how many hours before the appointment a cancellation counts as late.

4. Saved card

   Offer customers to save a card for these fees. This needs Stripe; with any other setup, fees are sent as an invoice.

5. Missed and late-cancelled appointments

   Appointments that may carry a fee. Charge the saved card or send an invoice. Each action asks for a reason. No fee is possible when the customer did not agree to the policy.

6. Fees

   Every fee with its amount and status. Try the card again, mark it as paid, waive it or refund it.